Our Testimonials

Jodi Danter Yoffe
Jodi Danter Yoffe
20:44 12 Sep 19
Very bad communication. Management needs to rethink how to handle calls. We live 35 minutes away. We went there to get our heads cleaned on Aug 24. I paid $500 to get my son’s hair and mine cleaned and the shampoo for follow-up at home. My younger son who was lice free was with us. I rechecked with the Sierra who was working there standing over my shoulder. We agreed he looked clean and he should receive the shampoo as well because we all live together. After I was shampooed and my older son was shampooed, I shampooed my younger son there so I could learn how to do it. Sierra watched and helped me shampoo. On Thursday September 5, I called to schedule a follow up to make sure we were clean. The owner Michelle answered from her phone in the car. We made the appointment. She said she didn’t have our files with her. I explained to her who in my family had it and who was being shampooed. I shared that my husband shaved his head, and she asked that I bring a picture to show that. I called to confirm on Tuesday before we headed there, and we were all set. When we got there they said they wouldn’t not check us because my younger son was never checked there and he didn’t shave his head. I was extremely annoyed that this was not communicated to me before I picked my kids up early from school and drove 35 minutes. I was also annoyed that he was checked by me and essentially one of their employees also who even helped me shampoo his hair there. Please don’t answer calls in your car if you don’t plan on following up with your employees to understand the situation and please call back customers when you have their files in your hand. $500 is a large amount of money to pay someone for a job that was about 2 hours. I definitely think they should of rechecked our heads. I would suggest going to another venue to get your heads clean.
Jennifer Good Heckman
Jennifer Good Heckman
09:24 04 Sep 19
I was/am extremely pleased with my experience with Lice Lifters of Lancaster County. I couldn't afford to take everyone in my family to have them all treated at the center but am confident that I recieved the best possible care for myself and plan of action for my family members and not to mention a proper education and detailed knowledge regarding this situation from a professional knowledgeable staff member((♡SIERRA♡))on all this..And I am extremely satisfied, and confident that we will have no problem solving this if done properly. But, if for any reason I am not 100% satisfied by the end of the treatment cycle and the problem is not eradicated then I will definitely post an updated review stating so.. But as of today, Tuesday, September 4, 2019, (after a wasted labor day weekend stuck at home away from our family and friends,, a LOT of wasted money and time, and failed treatments with store bought products that boasted of their effectiveness(((MORE LIKE LIES AND EMPTY PROMISES)))....... last evening with my family's 1st treatment with the Lice Lifters product and the knowledge I have received, I am definitely confident in a positive outcome regarding this situation. And am so very grateful to Sierra for all her help and knowledge regarding this issue.. Thank You Sierra, you are awesome!! ♡♡♡
Allison Dieck
Allison Dieck
17:46 08 Aug 19
We had such a positive experience at Lice Lifters in Lancaster dealing with such an annoying issue. Sierra and Leticia were polite, professional, and knowledgeable. They walked through step by step the process, treatment plan, and what we needed to do when we returned home. They helped to ease our minds and calm our nerves as we were very concerned about finding out we had nits and lice. The treatment is completely worth the time and money- We can’t thank you enough for taking care of our family! We are so grateful for your services! Would highly recommend.
Arielle Lilley
Arielle Lilley
18:30 03 Aug 19
They said I was covered under the 30 say guarantee so I went to my scheduled appointment and then stated I was not covered and I would have to pay more money after spending 360 dollars there. . When I called a manager she continued to talk over me and did not want to hear what was said to me on the phone . She then said if I made a comment she would post my agreement letter online that has my personal information on it ! You can buy these products on amazon !
Leeza Hollen
Leeza Hollen
23:13 01 Aug 19
This place is amazing! They were able to put my mind at ease. They had mu daughter, who was scared and upset, laughing and feeling comfortable. They had snacks and allowed her to pick a TV show. The staff is very knowledgeable and open to all questions.
Leeza Hollen
Leeza Hollen
23:13 01 Aug 19
This place is amazing! They were able to put my mind at ease. They had mu daughter, who was scared and upset, laughing and feeling comfortable. They had snacks and allowed her to pick a TV show. The staff is very knowledgeable and open to all questions.
hannah martin
hannah martin
19:04 09 Jul 19
Lice Lifters saved my life! I found lice in my thick, curly hair & my entire world was in shackles. I called this clinic Monday night & was taken care of on Tuesday morning! Nancy was and is so fantastic! Super patient, very sweet & doesn’t rest until you’re all taken care of! And Sierra is a miracle worker! She is so knowledgeable that it blows my mind! I’d recommend this place so fast! My mind is at ease and I couldn’t be more thankful.
Laurie Emery
Laurie Emery
19:34 07 Jul 19
Leticia was fantastic! She immediately put my mind at ease. She was very knowledgeable and made something very scary to us much easier to handle.My only complaint is that the Lice Lifter kits that are available in the store to purchase are twice the cost as Amazon. I can understand charging a few more dollars for the convenience, but there’s a huge gap.
Laurie Emery
Laurie Emery
19:34 07 Jul 19
Leticia was fantastic! She immediately put my mind at ease. She was very knowledgeable and made something very scary to us much easier to handle.My only complaint is that the Lice Lifter kits that are available in the store to purchase are twice the cost as Amazon. I can understand charging a few more dollars for the convenience, but there’s a huge gap.
Jennifer Palmer
Jennifer Palmer
23:53 06 Jun 19
Very professional and friendly. Just had two of my daughter treated and was so pleased with the service. Very inviting atmosphere and Sierra was awesome with my girls. She made sure they were good the whole time and kept telling her how great they were doing. I highly recommend them
Lisa Schneider Remley
Lisa Schneider Remley
17:43 24 Aug 18
Michelle and her staff are terrific! Excellent service and customer care. So glad we found them. Very accommodating! Recommend highly.
Stacy Schott
Stacy Schott
01:09 30 Sep 17
I tried home treatment before calling Lice Lifters. I am glad I called. Stacy returned my call in no time and got me in for treatment within the hour. I was nervous and anxious over the whole issue and Stacy made me feel so much better about everything, including the process and the at home process. I would suggest to anyone considering it!
Susan Watson Good
Susan Watson Good
02:03 01 Jan 17
Stacy was wonderful. The lice lifters process is great with no pesticide odors or burning eyes. She explained everything in detail to us and we felt so at ease after meeting with her. The products are easy to use. Thank you for getting us in to purchase products, get the information and education so fast. Truly made me feel so much better.
Kendra Atkinson
Kendra Atkinson
00:21 27 Feb 16
Stacy was exceptional!!! So friendly and totally comforts you and makes you realize it's not a big deal you are not alone. She will walk you through every step of the process and thoroughly explains what to do at home!! Just the peace of mind you feel when leaving from the services is worth every penny!!!
Tara Ryan Bischoff
Tara Ryan Bischoff
22:02 29 Nov 15
Stacy came to our rescue! Do NOT do over the counter treatment. Call Lice Lifters immediately!
Our Testimonials 2019

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